Refund Policy

Last updated: June 17, 2026

This refund policy explains how Lucky Name handles refund and redelivery requests for digital naming inspiration purchases.

1. Digital product

The Naming Inspiration Pack is a digital product. After payment confirmation, quota is automatically added to the current browser fingerprint.

Because the product may be delivered immediately, refund requests are reviewed based on payment status, delivery records, usage, and applicable consumer protection rules.

2. Eligible refund cases

You may request help when payment succeeds but quota is not delivered, the same purchase is charged more than once, checkout completes with a technical error, or a legal right to refund applies.

When delivery fails and the payment is verified, we may either redeliver the purchased quota or provide a refund where appropriate.

3. Non-refundable cases

Completed digital quota that has already been delivered and used is generally not refundable unless required by law or caused by a verified service error.

Dissatisfaction with generated names or symbolic cultural readings is not by itself a refund reason, because results are provided as cultural exploration, aesthetic comparison, entertainment, and creative decision support.

4. How to request support

Contact [email protected] with your payment reference, approximate purchase time, browser used for the purchase, and a short description of the issue.

We review refund and redelivery requests case by case and may ask for additional information needed to verify the transaction.

5. Processing

Approved refunds are returned through the original payment provider when possible. Processing time depends on the payment provider and your bank or card issuer.

This policy may be updated as payment providers, product packaging, or legal requirements change.